Technical support from the team that builds the units
Manuals, installation guides, thermal and VSWR troubleshooting, measured test data, and replacement recommendations. Technical questions are handled by the same engineers who design our modules, with responses within one business day.
Common support questions
Where can I find the manual for a specific model?+
Each unit includes a quick-start guide with wiring diagrams, connector pinouts, and the recommended power-up sequence. To receive the full manual and any band-specific notes, submit your model number (and serial number, if available) via the contact form. We will reply with the document promptly.
The amplifier gets hot. Is that normal?+
A flange temperature above ambient is expected; stable output power is the real test. If output drops more than 0.5 dB during a 30-minute-hour run, or the flange temperature keeps rising instead of stabilizing, the heatsink or airflow is undersized for the enclosure. Provide the ambient temperature, enclosure type, and a photo of the mounting setup, and we'll recommend a solution.
What information do you need to provide a quote for a replacement module?+
Model number (if known), target frequency range, continuous output power, supply voltage, connector type and quantity. A photo of the label and mounting flange usually clarifies the rest, including whether a drop-in replacement is available or if housing modifications are needed.
Can you provide measured test data for a model?+
Yes. For any module in the current range, we can provide band-wide output power and gain flatness, harmonic and spurious levels, VSWR protection behavior, and thermal run records under specified test conditions. Please specify the model and band plan you intend to use.
Do you support OEM branding and custom band plans?+
Both options are available from the sample stage. Band plan changes depend on amplifier and filter design—please specify your exact frequency ranges. Housing, labeling, and packaging can be customized. Minimum order quantity varies by band combination and whether a standard enclosure is used.
What about spare parts and the warranty period?+
Warranty terms and spare parts arrangements are confirmed in writing with each quotation, as they vary by order type (module-only vs. finished devices) and product line. In practice, cables, connectors, and adapters are supplied as spares with the original order to ensure a failed patch cord does not take a unit offline. Amplifiers and antennas are repaired or replaced per the terms specified on your order documents. To file a claim, provide the serial number, order number, photos of the installation, and measured forward/reverse power levels. This data typically allows us to confirm the root cause without requiring you to ship the unit back first.
What happens if a unit fails in the field?+
Start with remote diagnosis: provide the serial number, a photo of the installation, and the measured forward/reverse power and temperature at failure. Most issues stem from a damaged cable, water in a connector, or an undersized heatsink—all of which we can verify using these four data points before arranging any returns.
Engineering references
Manuals and wiring
Send the model and serial number to receive the full manual, connector pinout, and power-up sequence.
Thermal and VSWR issues
Share ambient temperature, enclosure type, and forward/reverse power readings. We'll diagnose before processing any returns.
Replacement and fit
A photo of the label and mounting flange is typically sufficient to confirm a drop-in replacement.
Submit your details and we'll respond with data.
Include the model, band plan, power level, and a photo of the installation. Technical responses include measured values where available, or clearly state when a value cannot be supported.